Practitioner Portal Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of the i-screenPets Practitioner Portal by veterinary clinics and registered veterinary professionals.

By accessing or using the Practitioner Portal, you agree to comply with these Terms.

The Practitioner Portal is designed to support veterinary clinics in delivering microbiome and functional health insights alongside clinical care.

2. Definitions

i-screenPets refers to the i-screenPets platform, its technology, reporting systems, and associated services.

Practitioner refers to a registered veterinarian or authorised veterinary clinic representative.

Client refers to the pet owner or guardian.

Test refers to any diagnostic, screening, or analytical service offered through i-screenPets.

Report refers to the output generated by i-screenPets, including insights, summaries, and Guided Clinical Plans.

3. Ordering Pathways

3.1 Direct-to-Consumer Orders

Where a Test is purchased directly by a Client:

• The Client is the primary owner of the Test data
• Results are delivered directly to the Client
• Practitioner access is only granted with Client consent

3.2 Practitioner-Initiated Orders

Where a Test is ordered by a Practitioner or clinic:

• The clinic is the primary controller of the Test data
• Results are delivered to the clinic
• The clinic is responsible for communicating results to the Client

4. Data Ownership and Use

4.1 Practitioner Orders

For Practitioner-initiated orders:

• The clinic retains primary control of the Test data
• i-screenPets acts as a data processor and reporting provider
• The clinic determines how results are shared with the Client

4.2 Direct-to-Consumer Orders

For Client-initiated orders:

• The Client retains ownership of their data
• i-screenPets may share results with a nominated Practitioner upon Client consent

4.3 Data Handling

i-screenPets will:

• Store and process data securely
• Use data for reporting, platform functionality, and service improvement

i-screenPets will not:

• Assume clinical responsibility
• Independently act on patient data

5. Nature of the Service

i-screenPets provides:

• Functional health screening
• Microbiome analysis
• Educational insights and structured guidance

The platform, including all Reports and Guided Clinical Plans:

• Is designed to support decision-making
• Does not constitute a diagnosis
• Does not replace veterinary clinical judgement

6. Clinical Responsibility

For Practitioner-initiated orders:

The Practitioner or clinic is solely responsible for:

• Interpreting results within the context of the patient
• Applying recommendations appropriately
• Determining the need for further diagnostics or treatment
• Communicating results and care plans to the Client

i-screenPets does not:

• Diagnose medical conditions
• Prescribe treatment
• Assume responsibility for clinical decisions

7. Follow-Up Responsibility

For Practitioner-initiated orders, the clinic is responsible for:

• Reviewing results in a timely manner
• Communicating findings to the Client
• Determining appropriate follow-up actions

Including, but not limited to:

• Additional diagnostics
• Treatment plans
• Monitoring and reassessment

8. Abnormal or Notifiable Findings

Where a Test result indicates or suggests:

• Significant pathology
• Infectious disease
• A condition that may be notifiable under relevant legislation

The Practitioner or clinic is responsible for:

• Complying with all applicable regulatory and reporting obligations
• Initiating appropriate clinical action
• Notifying relevant authorities where required

i-screenPets may highlight or flag findings within Reports but:

• Does not notify authorities
• Does not contact Clients regarding medical risk
• Does not initiate clinical intervention

9. Practitioner Use of Reports

Practitioners may:

• Use Reports as part of clinical consultations
• Incorporate findings into their own recommendations
• Generate client-facing summaries

Practitioners must not:

• Alter Reports in a misleading or deceptive manner
• Present Reports as definitive diagnostic conclusions

10. Pricing and Billing

Practitioners:

• May set their own pricing for Tests, consultations, and services
• Are responsible for billing their Clients

i-screenPets:

• May provide practitioner pricing, wholesale rates, or commission structures
• Is not responsible for clinic pricing decisions

11. Marketing Responsibilities

i-screenPets is responsible for:

• Brand-level marketing
• Consumer education
• Platform awareness

Practitioners are responsible for:

• Promoting services within their clinic
• Communicating the value of microbiome testing to their Clients

Practitioners are not required to undertake external marketing activities.

12. Client Relationship

For Practitioner-initiated orders:

• The Client relationship remains with the clinic
• i-screenPets will not intentionally bypass the clinic to provide competing clinical services

13. Limitation of Liability

To the maximum extent permitted by law:

• i-screenPets provides data analysis, reporting, and guidance only
• All clinical decisions and outcomes remain the responsibility of the Practitioner

i-screenPets is not liable for:

• Clinical decisions made by Practitioners
• Outcomes arising from the use or interpretation of Reports
• Failure to act on information contained within Reports

14. Compliance with Laws

Practitioners must:

• Comply with all applicable veterinary regulations
• Adhere to professional standards
• Meet all legal obligations relating to patient care and reporting

15. Amendments

i-screenPets reserves the right to update these Terms and Conditions at any time.

Continued use of the Practitioner Portal constitutes acceptance of any updated Terms.

16. Governing Law

These Terms are governed by the laws of the applicable jurisdiction in which the Practitioner operates.

12. COMPREHENSIVE LIABILITY LIMITATIONS AND INDEMNIFICATION

12.1 Maximum Liability Limitations

(a) To the fullest extent permitted by applicable law, our total aggregate liability to you or any third party arising from or related to our Services, this Agreement, or your use of our Platform, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total amount actually paid by you to us for the specific Services giving rise to the claim during the twelve months preceding the event that gave rise to the liability.

(b) In exceptional circumstances involving claims that cannot be limited to this amount under applicable law, our maximum liability shall be capped at the limits of our professional indemnity and public liability insurance coverage as in effect at the time of the relevant events.

12.2 Exclusion of Consequential and Indirect Damages

(a) Under no circumstances shall we be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to: (i) loss of profits (ii) loss of revenue (iii) loss of data (iv) loss of business opportunities (v) costs of substitute services (vi) personal injury or animal injury claims (vii) or any other economic or non-economic losses, regardless of whether such damages were foreseeable or whether we have been advised of the possibility of such damages.

(b) This exclusion applies regardless of the legal theory upon which any claim is based, including breach of contract, breach of warranty, tort, negligence, strict liability, or any other legal or equitable theory.

12.3 Third-Party Liability Exclusions

(a) We are not responsible or liable for any loss, damage, injury, or adverse outcome arising from the acts, omissions, negligence, or professional conduct of Laboratory Partners, veterinary practitioners, or other third-party service providers. This includes but is not limited to: (i) laboratory errors (ii) testing inaccuracies (iii) collection problems (iv) result delays (v) lost samples (vi) equipment failures (vii) veterinary advice, diagnoses, or treatment recommendations (viii) or any other issues related to services provided by independent third parties.

(b) Any claims related to third-party services must be pursued directly against the relevant service provider, and we disclaim all liability for such third-party actions or omissions.

12.4 Third-Party Data Breaches and Cyber Security Incidents

(a) Laboratory Partner Data Breaches: In the event of a data breach or cyber security incident affecting any of our Laboratory Partners or other third-party service providers that may compromise your Personal Information or your Animal’s health information: (i) We will promptly notify affected users upon becoming aware of the breach, to the extent permitted by law and without unreasonable delay; (ii) We will cooperate with the affected third party and relevant authorities to understand the scope and impact of the breach; (iii) We will provide affected users with available information about the nature of the breach, potential risks, and recommended protective actions; (iv) We will assist users in understanding what information may have been compromised, to the extent such information is available to us.

(b) Liability for Third-Party Breaches: While we implement contractual requirements for data security with all third-party providers: (i) We are not liable for damages resulting from data breaches or cyber security incidents originating from or occurring within the systems of Laboratory Partners or other independent third parties; (ii) Such incidents are the responsibility of the third party where the breach occurred; (iii) Our liability is limited to breaches occurring within systems under our direct control; (iv) We maintain no control over the cyber security practices, systems, or infrastructure of independent Laboratory Partners.

(c) Our Obligations Following Third-Party Breaches Notwithstanding the liability limitations above, we commit to: (i) Maintaining incident response procedures for third-party breaches affecting our users; (ii) Requiring our third-party partners to maintain appropriate cyber security insurance and data protection measures; (iii) Reviewing and updating our third-party security requirements regularly; (iv) Providing reasonable assistance to users in communicating with affected third parties; (v) Cooperating with regulatory authorities as required by law.

(d) User Acknowledgment You acknowledge that by using our Services: (i) Your data and your Animal’s health information will necessarily be shared with independent third parties for service delivery; (ii) Each third party maintains its own security systems and practices; (iii) We cannot guarantee the cyber security measures of independent entities; (iv) You accept the inherent risks of data sharing required for pathology testing services.

12.5 Customer Indemnification Obligations

(a) You agree to defend, indemnify, and hold harmless i-screenPets, its directors, officers, employees, contractors, agents, and affiliated entities from and against all claims, demands, actions, suits, damages, losses, costs, and expenses (including reasonable legal fees and court costs) arising from or relating to your use of our Services, your breach of this Agreement, your violation of any law or regulation, your infringement of any third party rights, your reliance on AI-generated content or educational information provided through our Services, your failure to seek appropriate veterinary care for your Animal when needed, or your misunderstanding or misuse of our Services or the automated nature of our Platform's content and analyses.

(b) This indemnification obligation survives termination of this Agreement and applies regardless of whether the underlying claim has merit.

13. SERVICE MODIFICATIONS, BUSINESS EVOLUTION, AND TERMS UPDATES

13.1 Service Development and Enhancement

(a) We continuously develop and enhance our Services to provide improved value, incorporate technological advances, respond to customer feedback, and adapt to changing market conditions and regulatory requirements.

(b) We may modify, update, add, or discontinue Services, features, or functionality including: (i) introduction of new animal health testing panels or biomarkers (ii) enhancement of AI interpretation capabilities (iii) addition of new services such as veterinary imaging coordination (e.g., X-rays, ultrasound, DEXA scans) and veterinary consultation facilitation (iv) development of new Platform features and user interface improvements (v) integration with additional Laboratory Partners or veterinary service providers (vi) and implementation of new analytical tools and reporting capabilities.

(c) We will endeavour to provide reasonable notice of significant service changes through email notifications, Website announcements, or Platform messaging, though we reserve the right to make immediate changes for operational, legal, or security reasons.

13.2 Terms and Conditions updates

(a) We may update these Terms and Conditions to reflect new services or features, legal or regulatory changes, operational improvements, industry best practices, enhanced privacy or security measures, or other legitimate business requirements.

(b) For material changes that significantly alter your rights or obligations under this Agreement, we will provide at least thirty days advance notice via email to your registered Account email address and prominent notice on our Website.

(c) You will be required to actively acknowledge and accept material changes before continuing to use our Services, and you may cancel your Account and any ongoing services without penalty if you do not agree to the proposed changes.

(d) For minor administrative changes, technical updates, or clarifications that do not materially affect your rights, we will provide notice through our Website or Platform, and continued use will constitute acceptance of such minor modifications.

(e) No automatic renewal of subscriptions or ongoing services will occur following material Terms changes without your explicit consent to the revised terms.

13.3 Business Evolution and Future Services

(a) We are actively developing additional services and capabilities that will enhance our comprehensive animal health and wellness platform.

(b) Future services may include: (i) coordination of veterinary imaging services such as X-rays, ultrasound, DEXA bone density scans, and cardiac health assessments, (ii) facilitation of veterinary consultations and tele-veterinary services, (iii) integration with animal wearable devices and health monitoring technologies, (iv) expanded corporate animal wellness programs, (v) the development of a personalised data-driven nutrition and lifestyle program for Animals based on DNA, microbiome, and biomarker results, (vi) specialised testing panels for species-specific health conditions or life stages (e.g., senior pet health checks, breed-specific screenings), and (vii) enhanced AI capabilities for personalised animal health insights.

(c) As we introduce new services, we will update our Terms and service descriptions to reflect expanded capabilities while maintaining our commitment to wellness-focused, educational services that supplement professional veterinary healthcare.

14. DISPUTE RESOLUTION AND ALTERNATIVE DISPUTE RESOLUTION

14.1 Initial Dispute Resolution Process

(a) In the event of any dispute, disagreement, or claim arising from or relating to this Agreement, our Services, or your relationship with i-screenPets, you agree to first attempt resolution through our customer service process by contacting our support team with a detailed description of the issue, all relevant information and documentation (including, where applicable, details about your Animal and the service provided), and your proposed resolution.

(b) We commit to responding to dispute notifications within five business days and working in good faith to resolve issues through direct communication, investigation of the relevant facts, and consideration of appropriate remedies within our policies and capabilities.

(c) Many disputes can be resolved efficiently through this initial process, and we encourage open communication to address concerns before pursuing formal dispute resolution procedures.

14.2 Mandatory Mediation Process

(a) If initial dispute resolution efforts do not result in a mutually acceptable resolution within thirty days of your initial dispute notification, you and we agree to submit the dispute to binding mediation before pursuing any legal proceedings.

(b) A party seeking mediation must provide written notice to the other party specifying the nature of the dispute, the relief sought, and a request for mediation.

(c) Within fourteen days of receiving such notice, the parties will jointly select a qualified mediator experienced in commercial and veterinary or animal health services disputes.

(d) If the parties cannot agree on a mediator selection, either party may request appointment of a mediator by the Australian Commercial Disputes Centre (ACDC) in accordance with their mediation guidelines.

14.3 Mediation Procedures and Requirements

(a) Mediation will be conducted in Melbourne, Victoria, in accordance with ACDC Mediation Guidelines and procedures, or such other mutually agreed mediation rules and procedures. Each party will bear their own costs and expenses related to mediation participation, while mediator fees and administrative costs will be shared equally between the parties unless otherwise agreed.

(b) The mediation process will be confidential, and neither party may use statements, admissions, or other communications made during mediation in any subsequent legal proceedings unless otherwise required by law.

(c) If mediation does not result in resolution within sixty days of mediator appointment, either party may then pursue legal remedies in accordance with the jurisdiction and governing law provisions of this Agreement.

15. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL

15.1 Force Majeure Events and Service Impact

We will not be liable or responsible for any failure to perform or delay in performance of any obligations under this Agreement that result from events or circumstances beyond our reasonable control. Such events include but are not limited to: (a) acts of God (b) natural disasters (c) severe weather conditions (d) earthquakes (e) floods (f) fires (g) explosions (h) pandemics or public health emergencies (including those affecting animal populations, such as widespread veterinary health outbreaks) (i) government actions or regulations (j) labour disputes or strikes (k) terrorist activities or security threats (l) cyber-attacks or system intrusions (m) infrastructure failures including power outages or telecommunications disruptions (n) and failures or outages of third-party service providers including Laboratory Partners, veterinary clinics, payment processors, or technology vendors upon whom our Services depend.

15.2 Notice and Service Adjustment Procedures

(a) Upon becoming aware of any Force Majeure event that may affect our ability to provide Services for your Animal, we will make reasonable efforts to notify affected customers as promptly as practicable through email, Website notices, or other available communication methods.

(b) We will provide updates regarding the expected duration of service impacts and any alternative arrangements that may be available.

(c) During Force Majeure events, our performance obligations will be suspended for the duration of the event, and performance deadlines will be extended by a period equal to the duration of the Force Majeure event plus any additional time reasonably required to resume normal operations.

15.3 Extended Force Majeure and Agreement Termination

(a) If a Force Majeure event continues for more than ninety consecutive days and significantly impairs our ability to provide Services for your Animal, either party may terminate this Agreement upon written notice to the other party

(b) In such circumstances, we will refund any prepaid fees for Services that cannot be provided due to the ongoing Force Majeure event, calculated on a pro-rata basis for any unused service periods.

(c) Neither party will have any liability to the other for such termination, except for obligations that arose prior to the commencement of the Force Majeure event.

16. TERMINATION, SURVIVAL, AND POST-TERMINATION OBLIGATIONS

16.1 Termination Rights and Procedures

(a) Either party may terminate this Agreement at any time upon written notice to the other party, with termination becoming effective immediately upon receipt of notice unless a later effective date is specified in the termination notice.

(b) We reserve the right to terminate your access to Services immediately without prior notice if you materially breach any provision of this Agreement, engage in illegal or fraudulent activity, pose a security risk to our systems or other users, provide false or misleading information that affects service delivery for your Animal, or otherwise act in a manner that we determine, in our reasonable discretion, to be harmful to our business interests or incompatible with the proper operation of our Services.

(c) Upon termination for cause, you will not be entitled to any refund of prepaid fees, though we may consider refund requests based on the specific circumstances and our assessment of appropriate remedies.

16.2 Account Data and Access Upon Termination

(a) Upon termination of this Agreement for any reason, your access to Services will cease immediately, and you will no longer be able to access your Account, historical data, Animal test results, or other information stored on our Platform.

(b) We strongly recommend that you download or otherwise preserve any important information, including any test results or reports relating to your Animal, before terminating your Account.

(c) We will retain your Personal Information in accordance with our Privacy Policy and applicable legal requirements, but we are not obligated to provide access to Account data following termination except as required by law or our Privacy Policy.

(d) Any outstanding payments or fees will remain due and payable notwithstanding Agreement termination.

16.3 Survival of Key Provisions

(a) The following provisions of this Agreement will survive termination and continue in full force and effect: (i) intellectual property rights and licensing restrictions (ii) confidentiality and privacy obligations (iii) liability limitations and disclaimers (iv) indemnification obligations (v) dispute resolution procedures (vi) governing law and jurisdiction provisions (vii) and any other provisions that by their nature should survive termination to give effect to their intended purpose.

(b) Termination of this Agreement does not relieve either party of obligations that accrued prior to the effective date of termination or affect any rights or remedies that either party may have arising from events occurring prior to termination.

17. COMMUNICATIONS, NOTICES, AND ELECTRONIC TRANSACTIONS

17.1 Authorised Communication Methods

(a) All communications between you and i-screenPets relating to this Agreement or our Services for your Animal may be conducted electronically through email, Platform messaging, Website notifications, mobile application alerts, or other electronic means.

(b) You consent to receive all communications, agreements, documents, receipts, notices, and disclosures electronically, and you agree that electronic communications satisfy any legal requirement that communications be in writing.

(c) We will send important notices and communications to the email address associated with your Account, and it is your responsibility to ensure that your email address is current and that you regularly check for communications from us.

17.2 Formal Notice Requirements

(a) Any formal legal notice required or permitted under this Agreement must be in writing and delivered via email to the designated addresses set forth in this Agreement, with confirmation of receipt requested.

(b) Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to info@i-screenPets.com.au with the subject line Legal Notice - [Your Name and Account Number].

(c) Formal notices are deemed delivered and effective upon confirmed receipt by the recipient, or if delivery confirmation is not available, twenty-four hours after sending provided that the sender does not receive a delivery failure notification within that period.

17.3 Electronic Records and Document Retention

(a) You acknowledge and agree that electronic records of this Agreement, your Account activities, transaction history, communications between us, and other documents related to your use of our Services for your Animal constitute valid and enforceable records for all legal and business purposes.

(b) You agree to maintain adequate technology and software to access and retain electronic communications and documents.

(c) If you require paper copies of any electronic communications or documents, you may print such documents using your own equipment and resources, though we are not obligated to provide paper copies except as required by applicable law.

18. GENERAL PROVISIONS AND LEGAL FRAMEWORK

18.1 Assignment and Business Transfer Rights

(a) We may assign, transfer, or delegate our rights and obligations under this Agreement in whole or in part to any entity without your consent, including in connection with any merger, acquisition, corporate restructure, sale of assets, or other business transaction.

(b) Any entity to which we assign this Agreement will be bound by the terms and conditions hereof.

(c) You may not assign, transfer, or delegate your rights or obligations under this Agreement to any third party without our prior written consent, and any attempted assignment without such consent will be null and void.

(d) Your rights and obligations under this Agreement are personal to you and relate specifically to your Animal’s access to and use of our Services, and may not be transferred or assigned to others.

18.2 Agreement Modification and Waiver Provisions

(a) No modification, amendment, or waiver of any provision of this Agreement will be effective unless made in writing and signed by both parties, except for Terms updates made in accordance with clause 13.2.

(b) Our failure to enforce any provision of this Agreement or to exercise any right or remedy available to us will not constitute a waiver of such provision, right, or remedy, nor will it affect our ability to enforce such provision or exercise such right or remedy in the future.

(c) Any waiver by us must be in writing and will apply only to the specific instance and circumstances described in the written waiver.

18.3 Severability and Enforceability

(a) If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision will be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision will be severed from this Agreement.

(b) The invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision of this Agreement, and the remaining provisions will continue in full force and effect.

(c) any essential provision of this Agreement is found invalid or unenforceable, the parties will negotiate in good faith to replace such provision with a valid and enforceable provision that achieves the same operational and service objectives for companion animal care.

18.4 Third-Party Rights and Relationship of Parties

(a) This Agreement is intended solely for the benefit of the parties hereto and their permitted successors and assigns, and no other person or entity has any right to enforce any provision of this Agreement or to benefit from any provision hereof.

(b) Nothing in this Agreement creates any partnership, joint venture, agency, employment, or fiduciary relationship between you and i-screenPets.

(c) You are an independent user of our Services, and neither party has authority to bind the other or to incur obligations on behalf of the other party. All interactions are in the context of companion animal wellness and veterinary-related services, not human healthcare provision.

18.5 Governing Law and Jurisdiction

(a) This Agreement is governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia, without regard to conflict of law principles.

(b) Any legal action, suit, or proceeding arising out of or relating to this Agreement or our Services must be instituted exclusively in the courts of Victoria, located in Melbourne, and you hereby submit to the personal jurisdiction of such courts and waive any objection to venue or jurisdiction.

(c) This choice of law and jurisdiction applies regardless of your location or the location where you access our Services, and you acknowledge that Victorian law will govern all aspects of your relationship with i-screenPets as it relates to your Animal’s use of our Services.

19. ACKNOWLEDGMENT, ACCEPTANCE, AND CUSTOMER COMMITMENT

19.1 Comprehensive Understanding and Acceptance

(a) By using our Website, Platform, or Services, you acknowledge that you have carefully read, fully understand, and agree to be bound by all terms and conditions set forth in this Agreement.

(b) You confirm that you understand the wellness-focused, non-diagnostic nature of our Services and that our educational content and AI-assisted interpretations are not veterinary advice, veterinary recommendations, or substitutes for professional animal healthcare.

(c) You acknowledge that you have had sufficient opportunity to review this Agreement, seek independent legal or professional advice if desired, and that you are entering into this Agreement voluntarily and with full understanding of its terms and implications.

19.2 Service Limitations and Risk Acceptance

(a) You explicitly acknowledge and accept the limitations and risks associated with our Services, including: (i) the inherent limitations of AI technology (ii) the possibility of laboratory errors or service disruptions (iii) the educational nature of our content (iv) the importance of consulting qualified veterinary professionals for veterinary advice and interpretation of your Animal’s health information.

(b) You understand that our Services supplement but do not replace professional healthcare, and you accept full responsibility for all healthcare decisions and for seeking appropriate medical care when needed.

19.3 Ongoing Compliance and Relationship Management

(a) You agree to comply with all provisions of this Agreement throughout your relationship with i-screenPets, to promptly notify us of any changes in your circumstances that may affect service delivery, to maintain current and accurate Account information, and to use our Services in accordance with their intended purpose and applicable laws.

(b) You acknowledge that this Agreement governs your entire relationship with i-screenPets regarding our Services and that continued use of our Services constitutes ongoing acceptance of these terms and any updates made in accordance with our modification procedures. This acknowledgment applies specifically in the context of companion animal health and wellness services.

CONTACT INFORMATION

If you have questions about these Terms and Conditions or need to provide formal notice under this Agreement: i-screenPets (Intelligent Screening Pets Pty Ltd) Email: info@i-screenpets.com.au Phone: 0290606208 Address: 443 MONT ALBERT ROAD, MONT ALBERT VIC 3127 ACN: 688 715 031

This Agreement was last updated on 12th August 2025 and is effective immediately for all new users and upon next use for existing users.