1. ABOUT US AND THESE TERMS

1.1 Company Details

Intelligent Screening Pets Pty Ltd ACN 688 715 031 trading as i-screenPets (we, us, our) is a company registered under the Corporations Act 2001 (Cth). Our registered office is at 443 MONT ALBERT ROAD, MONT ALBERT VIC 3127. We operate the website www.i-screenpets.com.au and associated platforms.

1.2 Contact Information

To contact us, you may email our customer service team at info@i-screenpets.com.au, telephone us at 0290606208, or write to us at 443 MONT ALBERT ROAD, MONT ALBERT VIC 3127. If we are not immediately reachable, you can request a callback by completing the contact form on our Website. For formal legal notices under this Agreement, the requirements are set out in clause 19.

1.3 Agreement Formation

(a) By browsing or continuing to use our Website, accessing or using our Platform, or purchasing any Services from us, you accept these Terms and Conditions and our Privacy Policy, which together form our Agreement with you.

(b) No other terms are implied by trade, custom, practice, or course of dealing.

(c) This Agreement is between you and Intelligent Screening Pets Pty Ltd. If you access and use the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity to these Terms.

(d) We may change these Terms at any time by posting updated terms on our Website, subject to the notice and acceptance requirements set out in clause 14.2. Your continued use of our Services after any changes constitutes acceptance of the revised terms, except where active acceptance is required for material changes.

2. DEFINITIONS

In this Agreement, the following terms shall have the meanings ascribed to them below:

Account means the personal or business account created by a user on our Website or Platform to access the Services, manage pathology test submissions, receive test results and AI-generated interpretations, track historical data, and process payments.

AI-Generated Content means insights, assessments, risk reports, pattern analyses, trend summaries, and interpretations generated by artificial intelligence systems in cases where our existing interpretation library does not contain suitable content. AI-generated content is used only for complex or unusual results and is always reviewed, modified as necessary, and approved by qualified veterinary professionals before release to users. This represents a small portion of our total interpretations, with the majority coming from our established library of veterinary practitioner–developed comments.

Animal means the companion animal (including but not limited to dogs, cats, and other animals) for whom the Services are ordered by the Customer.

Customer means any individual or entity that registers for an Account and engages with the Services we provide in relation to an Animal. The terms you, your, and user refer to any Customer who accepts this Agreement.

Laboratory Partner means independent, mostly NATA-accredited third-party pathology laboratories contracted by us to perform animal health marker testing and analysis on behalf of Customers in relation to their Animals, including but not limited to Healius Pathology Pty Ltd, Nutripath Integrative Pathology Services, and other laboratories as listed on our Privacy Policy page. We do not own or operate any testing facilities.

Panel means a predetermined collection of animal health marker tests offered as a package through our Platform. Panels may be standard offerings or customised based on specific animal health focus areas, and may be modified, updated, or discontinued at our discretion based on veterinary scientific developments, laboratory partnerships, or business requirements.

Personal Information means any information that identifies or relates to a Customer or to an Animal including but not limited to:

• for Customers: name, contact details, date of birth, payment information, Account activity data, and any other details provided to us; and
• for Animals: name, species, breed, sex, date of birth or approximate age, microchip number, registration details, pathology test results, health questionnaire responses, veterinary history, and any other health-related information provided to us or generated through our Services.

Platform means our comprehensive digital ecosystem including our consumer portal for test ordering and accessing results for Animals, mobile applications, API integrations, and all associated systems and databases that facilitate our Services.

Services means all services provided by i-screenPets including: (a) Wellness and Educational Services – coordination and facilitation of veterinary pathology and DNA testing for Animals through Laboratory Partners, automated and AI-assisted interpretation of results reviewed and approved by qualified veterinary professionals, provision of animal health screening panels and individual tests, reporting, practitioner referral coordination, educational content about animal health markers, and historical tracking and trend analysis;

(b) Veterinary Consultation Services – veterinary consultations provided by qualified veterinary professionals who may provide veterinary advice, veterinary diagnoses, treatment recommendations, and prescriptions within their professional scope of practice; and

(c) other animal health and wellness services as may be introduced from time to time.

Website means www.i-screenpets.com.au and all associated subdomains, pages, mobile applications, and digital interfaces controlled by us.

3. NATURE OF OUR SERVICES AND IMPORTANT LIMITATIONS

3.1 Wellness-Focused Service Description

(a) Our Services are designed exclusively for animal wellness, educational, and informational purposes.

(b) We coordinate access to veterinary pathology testing for Animals through independent Laboratory Partners and provide interpretations of results through a combination of automated and professionally reviewed processes as described below.

(c) Our interpretation process operates as follows: (i) The majority of test result interpretations are automatically generated from our extensive library of pre-written comments developed by i-screenPets veterinary practitioners, based on established animal health marker ranges and veterinary guidelines. (ii) Results falling within normal ranges are automatically populated with appropriate animal health educational content from our library and released to Customers without additional review. (iii) Results identified as abnormal or outside expected ranges are automatically flagged and routed to our qualified veterinary professionals for review before release. (iv) For complex or unusual results where our existing comment library does not provide adequate interpretation, we may utilise AI-assisted analysis to generate preliminary interpretations. All AI-generated content is mandatorily reviewed and approved by our qualified veterinary professionals before release. (v) This hybrid approach combines the efficiency of our established interpretation library with professional veterinary oversight for results requiring attention, ensuring both timely delivery and appropriate quality control.

(d) Our Services include the provision of educational information about animal health markers and other health indicators, convenient access to animal health screening panels, historical tracking of marker trends, and support for informed discussions with veterinarians or other animal healthcare providers

(e) All aspects of our Services are intended to supplement, not replace, regular veterinary care and supervision.

3.2 Critical Service Limitations and Exclusions

(a) You acknowledge and understand that our Services fall into two distinct categories: (i) Wellness and Educational Services – Our standard veterinary pathology coordination, test result delivery, automated interpretations, and educational content are expressly not veterinary clinical services. These services do not include veterinary consultations, veterinary diagnoses, treatment recommendations, prescription of medications, or any other veterinary or therapeutic interventions.

(ii) Veterinary Consultation Services – We separately offer professional veterinary consultations, including:

• Veterinary Consultations – Provided by registered veterinary practitioners who may provide veterinary diagnoses (such as conditions affecting bone health, metabolic health, or other species-specific issues), treatment recommendations, prescriptions, referrals, and other veterinary services within their professional scope of practice.
• Nutrition/DNA Consultations – Provided by qualified animal health professionals who may provide personalised dietary advice, nutritional assessments, and treatment recommendations for Animals within their professional scope.

(iii) Veterinary Consultation Services and Veterinary Board Compliance – When you book a Veterinary Consultation Service, you agree that:

• The consulting veterinarian will only provide veterinary services in accordance with the veterinary practice laws and guidelines of the state or territory where your Animal is located at the time of the consultation.
• A valid veterinarian–client–patient relationship (VCPR) must be established before any diagnosis, treatment, or prescribing can occur, which may require a physical examination and may require referral for in-person assessment.
• Prescribing and supply of medicines, including scheduled medicines, will only occur in compliance with the relevant state and territory laws.
• Our veterinarians operate under the National Recognition of Veterinary Registration framework as adopted in Australia.

(iv) When you book a Veterinary Consultation Service, you are engaging directly with a qualified veterinary professional who will provide veterinary services according to their professional judgment and applicable veterinary standards. These consultations are distinct from our general wellness services and are clearly identified as veterinary consultations at the time of booking.

(b) For clarity, unless you have specifically booked and paid for a Veterinary Consultation Service, all information and interpretations provided through our Platform are educational in nature and do not constitute veterinary advice, diagnosis, or treatment recommendations.

(c) We are not a human healthcare provider, medical device provider under the Therapeutic Goods Administration, or a veterinary service provider for the purposes of emergency or acute veterinary care.

(d) Our Services are not suitable for emergency veterinary situations, acute animal health conditions, diagnostic purposes, or circumstances requiring immediate veterinary attention. We do not diagnose, treat, cure, or prevent any disease or veterinary condition through our general wellness services.

(e) Our interpretations and educational content are general in nature and not personalised veterinary advice tailored to your Animal’s specific health circumstances, veterinary history, current medications or treatments, or individual risk factors.

3.3 Your Veterinary Care Responsibilities

(a) You acknowledge and agree that you remain solely and exclusively responsible for all decisions relating to your Animal’s veterinary care, veterinary management, and overall health outcomes.

(b) You must consult with a qualified veterinarian or other registered animal health professional in Australia for any veterinary advice, interpretation of test results, diagnosis, treatment recommendations, prescriptions, or ongoing veterinary care for your Animal.

(c) You should discuss all test results, interpretations, and health concerns regarding your Animal with a veterinarian or other animal health professional who is familiar with your Animal’s complete veterinary history and current health status. Our Services are intended to support informed discussions with your veterinary care team, not to replace professional veterinary judgment or expertise.

(d) You must never delay seeking veterinary advice, disregard professional veterinary advice, or discontinue veterinary treatment for your Animal based on information provided through our Services. (e) Critical results escalation: If a laboratory reports a critical or life-threatening result, we will promptly notify you using your account contact details and will recommend immediate veterinary assessment. We will not contact your veterinarian unless you have expressly opted in to share results or we are legally required to do so.

3.4 Eligibility Requirements and Restrictions

(a) Our Services are available exclusively to Customers aged eighteen years and over who are located in Australia at the time of service provision.

(b) You must have the legal capacity to enter into this Agreement and comply with all applicable laws in your jurisdiction. If you are using our Services on behalf of a business, organisation, or other entity, you must have appropriate authority to bind that entity to these Terms.

(c) Animals with serious health conditions, those receiving medications or treatments that may significantly affect test results, or those requiring urgent veterinary attention should be assessed by a veterinarian before using our Services.

4. AI-ASSISTED INTERPRETATIONS, VETERINARY PROFESSIONAL REVIEW, AND TECHNOLOGY LIMITATIONS

4.1 Artificial Intelligence Technology Implementation

(a) We utilise sophisticated artificial intelligence and machine learning technologies to assist in the analysis and interpretation of veterinary pathology test results for Animals.

(b) Our AI systems, which may include various third-party artificial intelligence platforms and technologies, process animal health marker data using multiple sources of veterinary health information, scientific literature, and species-specific population health data to generate preliminary insights, risk assessments, and educational content. We may utilise different AI technologies and platforms as they become available and as we determine appropriate for our Services.

(c) All AI-generated content undergoes mandatory review by qualified veterinary professionals who verify accuracy, veterinary appropriateness, and compliance with professional veterinary standards before any information is released to Customers.

(d) This hybrid approach combines technological efficiency with professional veterinary oversight to deliver reliable, educational content about your Animal’s test results.

(e) We reserve the right to modify, update, or change the AI technologies, platforms, and methodologies we use at any time to improve service quality, incorporate technological advances, or adapt to changing industry standards, without prior notice to Customers, provided that any such changes: (i) do not materially alter or diminish our privacy obligations to you as set out in our Privacy Policy; (ii) maintain equivalent or enhanced data protection standards; (iii) comply with all applicable privacy laws and regulations; and (iv) do not result in your or your Animal’s personal information being used for purposes beyond those already disclosed in our Privacy Policy without your consent.

4.2 Comprehensive AI Limitations and Risks

(a) You explicitly acknowledge and accept that artificial intelligence systems, despite advanced capabilities, have significant inherent limitations that may affect the accuracy, completeness, and appropriateness of generated content for your Animal.

(b) AI systems may exhibit bias based on training data that may not adequately represent diverse species, breeds, animal health conditions, or individual circumstances.

(c) AI interpretations cannot account for your Animal’s individual veterinary history, current medications or treatments, recent health changes, breed or species-specific factors, lifestyle factors, or other circumstances that may significantly influence the veterinary significance of the results.

(d) AI systems may produce inconsistent responses when provided with identical or similar inputs, may misinterpret normal biological variations as concerning, and cannot detect errors in data entry, laboratory processing, or result reporting.

(e) Additionally, AI technology is known to occasionally hallucinate or provide incorrect, misleading, or nonsensical information that may appear plausible but is factually incorrect.

4.3 Qualified Veterinary Professionals Review Process

(a) All AI-generated interpretations undergo comprehensive review by qualified veterinary professionals who are registered practitioners in Australia with appropriate qualifications and professional indemnity insurance.

(b) Our veterinary professional reviewers evaluate AI-generated content for accuracy, veterinary appropriateness, and compliance with professional veterinary standards.

(c) They may modify, supplement, or reject AI recommendations where they determine the content is inappropriate, inaccurate, or potentially misleading. However, you understand that veterinary professional review, while providing professional oversight, does not transform our educational content into personalised veterinary advice, veterinary treatment recommendations, or individualised animal healthcare guidance.

(d) The veterinary professional review process is designed to ensure content quality and appropriateness for general educational purposes, not to provide personalised veterinary healthcare services for your Animal.

4.4 Educational Nature of Interpreted Content

(a) Despite AI processing and veterinary professional review, all interpretations, assessments, and educational content provided through our Services remain general educational information intended to enhance your understanding of your Animal’s health marker results and to facilitate informed discussions with your veterinarian or other animal health professional.

(b) This content is not veterinary advice, a veterinary interpretation, a diagnostic assessment, a treatment recommendation, or personalised animal healthcare guidance.

(c) The information provided may not be suitable for your Animal’s individual circumstances and should never be used as the sole basis for veterinary care decisions.

(d) You must discuss all results and interpretations with a qualified veterinarian or other animal health professional who can provide veterinary context based on your Animal’s complete veterinary history and current health status.

5. THIRD-PARTY LABORATORY SERVICES AND INDEPENDENT PROVIDER RELATIONSHIPS

5.1 Laboratory Partner Network and Independence

(a) All veterinary pathology testing services for Animals are performed exclusively by independent, NATA-accredited Laboratory Partners, including Healius Pathology Pty Ltd, Nutripath Integrative Pathology Services, and other laboratories as specified on our Website and in our Privacy Policy.

(b) These Laboratory Partners operate as completely independent entities with their own governance, quality systems, professional veterinary standards, pricing policies, and service delivery procedures.

(c) We do not own, control, operate, or have any ownership interest in any veterinary testing facilities or laboratories.

(d) Our role is limited to coordinating access to veterinary testing services for your Animal and facilitating the collection and delivery of results, while the actual testing, analysis, and result generation is performed entirely by these independent Laboratory Partners.

5.2 Laboratory Quality and Performance Responsibilities

(a) Each Laboratory Partner maintains its own quality assurance programs, professional standards, accreditation requirements, and performance protocols as required by NATA and other applicable regulatory bodies.

(b) Laboratory Partners are solely and exclusively responsible for the accuracy of testing procedures, reliability of results, adherence to collection and processing protocols, maintaining chain of custody, quality control measures, and compliance with all applicable professional and regulatory standards.

(c) We do not supervise, control, or have authority over Laboratory Partner operations, testing methodologies, staff qualifications, equipment maintenance, or quality assurance procedures.

5.3 Laboratory Error and Service Issue Management

(a) Laboratory Partners bear complete responsibility for any testing errors, result inaccuracies, processing delays, lost samples, contamination issues, equipment failures, or other service quality problems that may occur during the testing process.

(b) While we will assist in facilitating communication between you and Laboratory Partners regarding service issues, we cannot resolve laboratory performance problems, override laboratory decisions, or compel specific actions by Laboratory Partners.

(c) Complaints regarding testing procedures, result accuracy, collection experiences, or other laboratory-related concerns should be directed to the relevant Laboratory Partner, and we will provide contact information to facilitate such communication. (d) Customers are responsible for ensuring that samples are collected and handled strictly in accordance with the instructions provided for the relevant test. We are not responsible for results that are delayed, invalid, or unusable due to improper collection, contamination (including but not limited to stool samples containing dirt or foreign material, urine contaminated with litter, or insufficient blood volume), or the use of unauthorised collection containers or methods.

(e) We are not liable for any consequences arising from Laboratory Partner errors, delays, or service failures.

6. ACCOUNT REGISTRATION, MANAGEMENT, AND SECURITY OBLIGATIONS

6.1 Account Creation Requirements and Information Accuracy

(a) To access our Services, you must create an Account by providing complete, accurate, and current information, including: (i) For veterinary consultations or services requiring prescriptions for your Animal – your legal name and all required identification details. You acknowledge that legal identity verification may also be required for any veterinary prescription or supply.

(ii) For other animal wellness testing services – your legal name or a consistent pseudonym, provided that:

• A. You acknowledge that using a pseudonym may limit certain services available to you, including but not limited to veterinary prescriptions, supply of medicines, or sample collection where legal identity is required;
• B. You maintain the same pseudonym for all interactions to ensure continuity of service;
• C. You provide your Animal’s accurate date of birth or approximate age (essential for result interpretation);
• D. You provide valid contact details where we can reliably reach you;
• E. You understand that some veterinary clinics or Laboratory Partners may require legal identification at the time of sample collection.

(iii) All other information requested during registration, including relevant animal health information and payment details.

(b) You represent and warrant that all information provided is truthful, accurate, and complete, and you agree to promptly update this information whenever changes occur to ensure continued accuracy. Providing false, misleading, or incomplete information may result in service delays, additional charges, result delivery problems, or Account termination.

(c) You acknowledge that we rely on the accuracy of your information for service delivery, interpretation of your Animal’s results, and communication, and that inaccurate information may compromise the quality and safety of our Services.

(d) If you choose to use a pseudonym where permitted, you acknowledge that: (i) You may not be able to share results with veterinary professionals who require verified identity; (ii) You remain fully responsible for the accuracy of all animal health information provided; (iii) In case of critical results requiring urgent veterinary attention, our ability to direct you to appropriate care may be limited; (iv) You must maintain consistent use of your chosen pseudonym across all interactions with our Services.

6.2 Account Security and Access Control

(a) You are solely responsible for maintaining the confidentiality and security of your Account credentials, including username, password, and any multi-factor authentication elements.

(b) You must implement reasonable security measures to prevent unauthorised access to your Account and must not share your credentials with any other person or allow others to access your Account using your credentials.

(c) You accept full responsibility for all activities, transactions, orders, and actions that occur under your Account in relation to Services for your Animal, whether authorised by you or not, and whether you are aware of such activities or not.

(d) If you become aware of any unauthorised access, suspicious activity, or potential security breach affecting your Account, you must immediately notify us and take all reasonable steps to secure your Account, including changing your password and reviewing recent Account activity.

6.3 Account Termination and Suspension Rights

(a) We reserve the right to suspend, restrict, or terminate your Account access immediately and without prior notice if you breach any provision of this Agreement, provide false or misleading information, use Services inappropriately or unlawfully, engage in fraudulent or abusive behaviour, violate intellectual property rights, or otherwise act in a manner that we determine, in our sole discretion, to be harmful to our business, other Customers, Animals, or third parties.

(b) Upon Account termination, your right to access Services for your Animal ceases immediately, though certain provisions of this Agreement will survive termination as specified herein. We may also terminate Accounts for operational reasons, including discontinuation of Services, technical limitations, or business restructuring, in which case we will provide reasonable notice where practicable.

7. PAYMENT TERMS, PRICING, AND COMPREHENSIVE REFUND POLICY

7.1 Payment Processing and Fee Structure

(a) All payments for Services are processed through secure, third-party payment providers including Braintree, Paypal and other reputable financial service providers, and you agree to comply with the terms and conditions of such payment providers.

(b) Fees are charged at the time test orders for your Animal are submitted and confirmed, with all advertised prices including applicable taxes and fees unless specifically stated otherwise.

(c) Payment information is processed securely using industry-standard encryption and security protocols, and we do not store complete payment card information on our systems. You represent and warrant that you are authorised to use any payment method provided and that all payment information is accurate and current.

7.2 Refund and Cancellation Policy

(a) Cancellation Rights and Timeframe: You may cancel your order at any time within 30 days of placing your order ("Cancellation Period"), subject to the conditions and fees set out below.

(b) Cancellation Fees (i) All order cancellations will incur a $10 pathology referral fee. (ii) Where the order includes a test kit, the order cancellation will incur a $30 fee to cover the cost of the test kit and postage.

(c) Exclusions from Cancellation Rights: The Cancellation Policy does not apply and no refund will be available if: (i) You or your Animal have failed to attend a confirmed appointment (if any); (ii) Your Animal’s test kit (if applicable) has already been despatched; (iii) Your Animal’s sample has already been sent off for testing; or (iv) The 30-day Cancellation Period has expired.

(d) Cancellation Process: To cancel your order, you must send us an email to info@i-screenpets.com.au stating that you wish to cancel your order and the reason for the cancellation. Your stated reason for cancellation will not affect your entitlement to cancellation under this policy.

(e) Refund Processing: If you are entitled to a refund under this policy, we will process your refund within 7 business days of receiving your valid cancellation request. Refunds will be processed to the original payment method, less any applicable cancellation fees.

(f) Service Issues and Errors: This Cancellation Policy does not limit any rights you may have under Australian Consumer Law for refunds due to service failures, defects, or errors on our part. Where Services for your Animal cannot be completed due to our error or the error of our Laboratory Partners, we may provide full or partial refunds at our discretion based on the specific circumstances.

7.3 Recollection and Repeat Testing Provisions

(a) In circumstances where initial testing for your Animal cannot be completed due to sample quality issues, collection problems, or other factors not attributable to Customer error, we may offer repeat testing at no additional charge at our discretion, based on the specific circumstances involved.

(b) Goodwill gestures, including service credits, discounts on future Services for your Animal, or complimentary repeat testing, may be provided on a case-by-case basis where we determine such gestures are appropriate, but Customers have no automatic entitlement to such benefits.

(c) Customer errors, including failure to follow preparation instructions for your Animal, providing incorrect Customer or Animal information, or using unauthorised service providers, typically void eligibility for complimentary repeat testing, though we may consider requests based on individual circumstances and our assessment of appropriate customer service responses.

(d) If repeat testing is required due to poor sample quality, contamination, insufficient volume, or other issues attributable to the Customer or their chosen collection provider (including veterinary clinics), the Customer will be responsible for the cost of recollection, replacement sample containers or kits, and any applicable repeat testing fees charged by the laboratory.

7.4 Additional Fees and Charges

(a) We reserve the right to impose additional fees in circumstances including but not limited to multiple pathology request form usage beyond authorised limits; requests for expedited processing or special handling; Services for your Animal provided outside normal business parameters; or costs incurred due to Customer actions that deviate from standard service delivery protocols.

(b) All additional fees will be clearly communicated before charges are processed, and you agree to pay such fees as a condition of receiving the relevant Services for your Animal.

(c) Any additional costs imposed by Laboratory Partners or veterinary clinics due to Customer actions outside our standard protocols will be passed through to Customers at our discretion.

8. INTELLECTUAL PROPERTY RIGHTS, DATA OWNERSHIP, AND CONTENT LICENSING

8.1 i-screenPets Intellectual Property and Proprietary Rights

(a) We own and retain all right, title, and interest in and to our Platform, Website, proprietary algorithms, artificial intelligence models, software systems, databases, analytical methodologies, i-screenPets branding and trademarks, service processes and workflows, educational content and interpretive materials, and all other intellectual property developed by or on behalf of i-screenPets.

(b) This includes all improvements, modifications, enhancements, and derivative works based on our proprietary systems and processes.

(c) You acknowledge that our Platform and content are protected by copyright, trademark, trade secret, and other applicable intellectual property laws of Australia and international jurisdictions.

(d) You agree not to remove, alter, obscure, or interfere with any copyright, trademark, service mark, or other proprietary rights notices embedded in or accompanying our Platform or content.

8.2 Compliance for Animal Health Products and Advertising

(a) We sell animal health products in Australia only in accordance with the Agricultural and Veterinary Chemicals Code as administered by the Australian Pesticides and Veterinary Medicines Authority (APVMA).

(b) We will not advertise or supply any veterinary chemical product unless it is registered or exempt as required under the APVMA framework.

(c) Where a product is registered, we advertise and supply only within the scope of the approved label claims and display the relevant APVMA approval number.

(d) Where a product is an animal feed or nutritional supplement, we limit advertising statements to acceptable nutritional support messages and do not make therapeutic claims unless the product is registered.

8.3 Customer and Animal Data Rights and Licensing Arrangements

(a) You retain ownership of your personal information, your Animal’s health information, test results, and any other data provided to us through your use of our Services. However, by using our Services, you grant us a non-exclusive, worldwide, royalty-free licence to use, process, analyse, and store this data for the purposes of:

• providing Services for your Animal;
• improving our service quality;
• developing enhanced analytical capabilities;
• conducting research using anonymised and aggregated data; and
• operating our business in accordance with our Privacy Policy.

(b) This licence includes the right to use anonymised, de-identified versions of Customer and Animal data for research purposes, service development, quality improvement initiatives, and other legitimate business purposes, provided that such use cannot identify you or your Animal and complies with applicable privacy laws.

8.4 Data Retention, Transfer, and Business Operations

(a) We retain your personal data and your Animal’s health data in accordance with our Privacy Policy and applicable legal requirements, with retention periods designed to balance service delivery needs, legal compliance obligations, and privacy protection principles. In the event of a business sale, merger, acquisition, or other transfer of our business or assets, Customer and Animal data may be transferred to the acquiring entity, provided that any such transfer will be subject to privacy protections equivalent to those set forth in our Privacy Policy and this Agreement.

(b) Any entity acquiring our business or data will be contractually bound to maintain equivalent privacy and security protections and to honour the commitments made in this Agreement regarding data handling and Customer/Animal rights.

9. PRIVACY, DATA HANDLING, AND INTERNATIONAL PROCESSING

9.1 Privacy Law Compliance and Data Protection Framework

(a) We handle all Customer Personal Information and Animal health information in strict accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles, applicable state and territory privacy legislation, health information privacy laws, and other relevant data protection requirements.

(b) Our privacy practices are detailed in our Privacy Policy, which forms an integral part of this Agreement and is incorporated by reference.

(c) We implement appropriate technical, administrative, and physical safeguards to protect Customer and Animal information against unauthorised access, use, disclosure, alteration, or destruction, and we regularly review and update our privacy and security practices to maintain compliance with evolving legal requirements and industry best practices.

9.2 International Data Processing and Cross-Border Transfers

(a) Your Personal Information and your Animal’s health information may be processed, stored, or accessed by our offshore operational and technology contractors located in the United Kingdom, Singapore, and Indonesia, who provide technical support, software development, and system maintenance services under strict confidentiality and security obligations.

(b) We may also utilise cloud service providers and other technology partners with servers or operations in various international locations, all of whom are required to maintain data protection standards equivalent to those required under Australian privacy law.

(c) Before any international transfer of Customer Personal Information or Animal health information, we ensure that appropriate safeguards are in place, including contractual protections, security requirements, and compliance obligations that protect your and your Animal’s privacy rights regardless of the processing location.

9.3 Data Subject Rights and Privacy Controls

(a) You have various rights regarding your Personal Information and your Animal’s health information as set out in our Privacy Policy, including rights to access, correct, update, or request deletion of such data, subject to our legal and operational requirements for data retention.

(b) You may withdraw consent for certain data processing activities where such processing is based on consent, though this may limit our ability to provide certain Services for your Animal.

(c) We provide tools and processes for exercising these rights and will respond to privacy requests in accordance with applicable legal timeframes and requirements.

10. PROHIBITED ACTIVITIES AND COMPREHENSIVE USE RESTRICTIONS

10.1 Content and Information Violations

(a) You agree not to post, upload, publish, submit, or transmit through our Services any content or information that infringes, misappropriates, or violates any third party's intellectual property rights including patents, copyrights, trademarks, trade secrets, moral rights, rights of publicity, or privacy rights.

(b) You must not provide content that violates or encourages conduct that would violate any applicable law or regulation or would give rise to civil or criminal liability. Prohibited content includes anything that is fraudulent, false, misleading, deceptive, defamatory, obscene, pornographic, vulgar, offensive, or inappropriate for our companion animal health and wellness–focused Platform.

(c) You must not submit content that promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual, Animal, or group, or that is violent, threatening, or promotes violence or threatening actions against any person, Animal, or entity.

(d) Nothing in this clause prohibits you from: (i) Posting honest and truthful reviews of our Services on legitimate third-party review platforms including FEEFO, Google Reviews, or other recognized consumer review services; (ii) Sharing your genuine experiences with our Services on social media or other platforms; (iii) Participating in customer feedback programs or surveys that we may invite you to complete; provided that such reviews and feedback are based on your actual experience, are not misleading or deceptive, and comply with the review platform's terms of service.

10.2 Technical System Interference and Security Violations

(a) You are prohibited from accessing, tampering with, or attempting to use non-public areas of our Services, computer systems, or the technical delivery systems of our third-party service providers.

(b) You must not attempt to probe, scan, test the vulnerability of any i-screenPets system or network, or breach any security or authentication measures.

(c) You may not avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by us or our service providers to protect our Services or content. Attempting to access or search our Services or download content through unauthorised means including engines, software, tools, agents, devices, or mechanisms such as spiders, robots, crawlers, or data mining tools is strictly prohibited.

10.3 Unauthorised Use and Distribution Restrictions

(a) You may not use our Services or content for any commercial purpose not specifically authorised by us, for the benefit of third parties in ways that violate this Agreement, or in any manner not permitted by these Terms. Attempting to decipher, decompile, disassemble, reverse engineer, or derive source code from any software used to provide our Services is prohibited.

(b) You are specifically prohibited from: (i) Using automated scripts, bots, or other tools to extract, scrape, or systematically retrieve information from our AI chatbot or any other interactive features on our Platform; (ii) Attempting to reverse engineer, analyse patterns, or extract our proprietary information, pricing structures, business methods, or confidential data through interactions with our AI chatbot; (iii) Using our AI chatbot for competitive intelligence gathering, market research, or any commercial purpose not directly related to your personal or Animal-related use of our Services; (iv) Submitting queries designed to extract information beyond what would be reasonable for a genuine customer enquiry; (v) Recording, storing, or republishing responses from our AI chatbot for any commercial purpose or public distribution.

(c) You must not interfere with or attempt to interfere with other users' access to our Services, including by sending viruses, overloading, flooding, spamming, or mail-bombing our systems.

(d) Collecting or storing Personal Information or Animal health information from other users without their express permission, impersonating others, misrepresenting your identity or affiliation, or engaging in any fraudulent activity is strictly forbidden.

10.4 AI Chatbot Terms of Use

(a) Our AI chatbot is provided as a convenience tool for customers to obtain general information about our Services and is intended for individual, non-commercial use only.

(b) Information provided by our AI chatbot: (i) Is general in nature and may not reflect the most current pricing, services, or policies; (ii) Should be verified through official channels before making any decisions; (iii) Is proprietary to i-screenPets and protected by intellectual property laws; (iv) May not be systematically collected, stored, or used for any commercial purpose.

(c) We monitor chatbot interactions for security purposes and reserve the right to block access from users who engage in prohibited activities including competitive intelligence gathering, automated data extraction, or other misuse.

(d) Any attempt to use our chatbot to obtain confidential business information, trade secrets, or proprietary data will be considered a breach of these Terms and may result in legal action.

11. COMPREHENSIVE WARRANTIES, DISCLAIMERS, AND SERVICE LIMITATIONS

11.1 Service Provision Disclaimers

(a) Our Services and all content are provided on an as is and as available basis without warranties of any kind, whether express, implied, statutory, or otherwise.

(b) We specifically disclaim all representations, warranties, conditions, and undertakings relating to our Services except those that cannot be lawfully excluded.

(c) We do not guarantee that our Services will meet your specific requirements, be available on an uninterrupted or error-free basis, be secure from unauthorised access or cyber threats, or be free from bugs, viruses, or other harmful components.

(d) We provide no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any Services, content, or third-party information accessible through our Platform.

11.2 AI Technology and Automated Content Disclaimers

(a) We specifically disclaim all warranties regarding the accuracy, completeness, animal health relevance, or appropriateness of AI-generated content for any individual Animal’s circumstances. AI systems have known limitations including potential bias, inconsistency, error generation, and inability to account for an Animal’s individual veterinary history, breed or species-specific considerations, or other unique circumstances.

(b) We do not warrant that AI-generated content will be free from errors, bias, misinterpretations, or inappropriate recommendations. The integration of veterinary professional review into our AI content does not create any warranty that the resulting educational content constitutes veterinary advice or is suitable for animal healthcare decision-making.

(c) You acknowledge that AI technology may occasionally produce inaccurate, misleading, or inappropriate content despite our quality control measures.

11.3 Third-Party Service Provider Disclaimers

(a) We disclaim all responsibility for the quality, accuracy, timeliness, or appropriateness of services provided by our Laboratory Partners, veterinary clinics, and other third-party service providers.

(b) While we work with reputable, accredited providers, we do not own or control their operations and cannot guarantee their performance, accuracy, or service quality.

(c) All pathology testing, sample collection, and related services are provided by independent entities with their own professional standards, quality controls, and service commitments.

(d) We do not warrant or guarantee the accuracy of test results, the appropriateness of testing methodologies, the timeliness of service delivery, or the quality of Customer or Animal care provided by these independent entities.

11.4 Animal Health and Veterinary Disclaimers

(a) We specifically disclaim any warranty that our Services will improve your Animal’s health, prevent disease, diagnose veterinary conditions, or provide any specific health outcomes.

(b) Our Services are educational and informational tools designed to supplement, not replace, professional veterinary healthcare.

(c) We do not warrant that information provided through our Services is suitable for your Animal’s individual circumstances, veterinary history, current medications or treatments, or specific health risk factors.

(d) You acknowledge that animal health and veterinary information is complex, individualised, and requires professional veterinary expertise for proper interpretation and application to your Animal’s specific circumstances.

12. COMPREHENSIVE LIABILITY LIMITATIONS AND INDEMNIFICATION

12.1 Maximum Liability Limitations

(a) To the fullest extent permitted by applicable law, our total aggregate liability to you or any third party arising from or related to our Services, this Agreement, or your use of our Platform, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total amount actually paid by you to us for the specific Services giving rise to the claim during the twelve months preceding the event that gave rise to the liability.

(b) In exceptional circumstances involving claims that cannot be limited to this amount under applicable law, our maximum liability shall be capped at the limits of our professional indemnity and public liability insurance coverage as in effect at the time of the relevant events.

12.2 Exclusion of Consequential and Indirect Damages

(a) Under no circumstances shall we be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to: (i) loss of profits (ii) loss of revenue (iii) loss of data (iv) loss of business opportunities (v) costs of substitute services (vi) personal injury or animal injury claims (vii) or any other economic or non-economic losses, regardless of whether such damages were foreseeable or whether we have been advised of the possibility of such damages.

(b) This exclusion applies regardless of the legal theory upon which any claim is based, including breach of contract, breach of warranty, tort, negligence, strict liability, or any other legal or equitable theory.

12.3 Third-Party Liability Exclusions

(a) We are not responsible or liable for any loss, damage, injury, or adverse outcome arising from the acts, omissions, negligence, or professional conduct of Laboratory Partners, veterinary practitioners, or other third-party service providers. This includes but is not limited to: (i) laboratory errors (ii) testing inaccuracies (iii) collection problems (iv) result delays (v) lost samples (vi) equipment failures (vii) veterinary advice, diagnoses, or treatment recommendations (viii) or any other issues related to services provided by independent third parties.

(b) Any claims related to third-party services must be pursued directly against the relevant service provider, and we disclaim all liability for such third-party actions or omissions.

12.4 Third-Party Data Breaches and Cyber Security Incidents

(a) Laboratory Partner Data Breaches: In the event of a data breach or cyber security incident affecting any of our Laboratory Partners or other third-party service providers that may compromise your Personal Information or your Animal’s health information: (i) We will promptly notify affected users upon becoming aware of the breach, to the extent permitted by law and without unreasonable delay; (ii) We will cooperate with the affected third party and relevant authorities to understand the scope and impact of the breach; (iii) We will provide affected users with available information about the nature of the breach, potential risks, and recommended protective actions; (iv) We will assist users in understanding what information may have been compromised, to the extent such information is available to us.

(b) Liability for Third-Party Breaches: While we implement contractual requirements for data security with all third-party providers: (i) We are not liable for damages resulting from data breaches or cyber security incidents originating from or occurring within the systems of Laboratory Partners or other independent third parties; (ii) Such incidents are the responsibility of the third party where the breach occurred; (iii) Our liability is limited to breaches occurring within systems under our direct control; (iv) We maintain no control over the cyber security practices, systems, or infrastructure of independent Laboratory Partners.

(c) Our Obligations Following Third-Party Breaches Notwithstanding the liability limitations above, we commit to: (i) Maintaining incident response procedures for third-party breaches affecting our users; (ii) Requiring our third-party partners to maintain appropriate cyber security insurance and data protection measures; (iii) Reviewing and updating our third-party security requirements regularly; (iv) Providing reasonable assistance to users in communicating with affected third parties; (v) Cooperating with regulatory authorities as required by law.

(d) User Acknowledgment You acknowledge that by using our Services: (i) Your data and your Animal’s health information will necessarily be shared with independent third parties for service delivery; (ii) Each third party maintains its own security systems and practices; (iii) We cannot guarantee the cyber security measures of independent entities; (iv) You accept the inherent risks of data sharing required for pathology testing services.

12.5 Customer Indemnification Obligations

(a) You agree to defend, indemnify, and hold harmless i-screenPets, its directors, officers, employees, contractors, agents, and affiliated entities from and against all claims, demands, actions, suits, damages, losses, costs, and expenses (including reasonable legal fees and court costs) arising from or relating to your use of our Services, your breach of this Agreement, your violation of any law or regulation, your infringement of any third party rights, your reliance on AI-generated content or educational information provided through our Services, your failure to seek appropriate veterinary care for your Animal when needed, or your misunderstanding or misuse of our Services or the automated nature of our Platform's content and analyses.

(b) This indemnification obligation survives termination of this Agreement and applies regardless of whether the underlying claim has merit.

13. SERVICE MODIFICATIONS, BUSINESS EVOLUTION, AND TERMS UPDATES

13.1 Service Development and Enhancement

(a) We continuously develop and enhance our Services to provide improved value, incorporate technological advances, respond to customer feedback, and adapt to changing market conditions and regulatory requirements.

(b) We may modify, update, add, or discontinue Services, features, or functionality including: (i) introduction of new animal health testing panels or biomarkers (ii) enhancement of AI interpretation capabilities (iii) addition of new services such as veterinary imaging coordination (e.g., X-rays, ultrasound, DEXA scans) and veterinary consultation facilitation (iv) development of new Platform features and user interface improvements (v) integration with additional Laboratory Partners or veterinary service providers (vi) and implementation of new analytical tools and reporting capabilities.

(c) We will endeavour to provide reasonable notice of significant service changes through email notifications, Website announcements, or Platform messaging, though we reserve the right to make immediate changes for operational, legal, or security reasons.

13.2 Terms and Conditions updates

(a) We may update these Terms and Conditions to reflect new services or features, legal or regulatory changes, operational improvements, industry best practices, enhanced privacy or security measures, or other legitimate business requirements.

(b) For material changes that significantly alter your rights or obligations under this Agreement, we will provide at least thirty days advance notice via email to your registered Account email address and prominent notice on our Website.

(c) You will be required to actively acknowledge and accept material changes before continuing to use our Services, and you may cancel your Account and any ongoing services without penalty if you do not agree to the proposed changes.

(d) For minor administrative changes, technical updates, or clarifications that do not materially affect your rights, we will provide notice through our Website or Platform, and continued use will constitute acceptance of such minor modifications.

(e) No automatic renewal of subscriptions or ongoing services will occur following material Terms changes without your explicit consent to the revised terms.

13.3 Business Evolution and Future Services

(a) We are actively developing additional services and capabilities that will enhance our comprehensive animal health and wellness platform.

(b) Future services may include: (i) coordination of veterinary imaging services such as X-rays, ultrasound, DEXA bone density scans, and cardiac health assessments, (ii) facilitation of veterinary consultations and tele-veterinary services, (iii) integration with animal wearable devices and health monitoring technologies, (iv) expanded corporate animal wellness programs, (v) the development of a personalised data-driven nutrition and lifestyle program for Animals based on DNA, microbiome, and biomarker results, (vi) specialised testing panels for species-specific health conditions or life stages (e.g., senior pet health checks, breed-specific screenings), and (vii) enhanced AI capabilities for personalised animal health insights.

(c) As we introduce new services, we will update our Terms and service descriptions to reflect expanded capabilities while maintaining our commitment to wellness-focused, educational services that supplement professional veterinary healthcare.

14. DISPUTE RESOLUTION AND ALTERNATIVE DISPUTE RESOLUTION

14.1 Initial Dispute Resolution Process

(a) In the event of any dispute, disagreement, or claim arising from or relating to this Agreement, our Services, or your relationship with i-screenPets, you agree to first attempt resolution through our customer service process by contacting our support team with a detailed description of the issue, all relevant information and documentation (including, where applicable, details about your Animal and the service provided), and your proposed resolution.

(b) We commit to responding to dispute notifications within five business days and working in good faith to resolve issues through direct communication, investigation of the relevant facts, and consideration of appropriate remedies within our policies and capabilities.

(c) Many disputes can be resolved efficiently through this initial process, and we encourage open communication to address concerns before pursuing formal dispute resolution procedures.

14.2 Mandatory Mediation Process

(a) If initial dispute resolution efforts do not result in a mutually acceptable resolution within thirty days of your initial dispute notification, you and we agree to submit the dispute to binding mediation before pursuing any legal proceedings.

(b) A party seeking mediation must provide written notice to the other party specifying the nature of the dispute, the relief sought, and a request for mediation.

(c) Within fourteen days of receiving such notice, the parties will jointly select a qualified mediator experienced in commercial and veterinary or animal health services disputes.

(d) If the parties cannot agree on a mediator selection, either party may request appointment of a mediator by the Australian Commercial Disputes Centre (ACDC) in accordance with their mediation guidelines.

14.3 Mediation Procedures and Requirements

(a) Mediation will be conducted in Melbourne, Victoria, in accordance with ACDC Mediation Guidelines and procedures, or such other mutually agreed mediation rules and procedures. Each party will bear their own costs and expenses related to mediation participation, while mediator fees and administrative costs will be shared equally between the parties unless otherwise agreed.

(b) The mediation process will be confidential, and neither party may use statements, admissions, or other communications made during mediation in any subsequent legal proceedings unless otherwise required by law.

(c) If mediation does not result in resolution within sixty days of mediator appointment, either party may then pursue legal remedies in accordance with the jurisdiction and governing law provisions of this Agreement.

15. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL

15.1 Force Majeure Events and Service Impact

We will not be liable or responsible for any failure to perform or delay in performance of any obligations under this Agreement that result from events or circumstances beyond our reasonable control. Such events include but are not limited to: (a) acts of God (b) natural disasters (c) severe weather conditions (d) earthquakes (e) floods (f) fires (g) explosions (h) pandemics or public health emergencies (including those affecting animal populations, such as widespread veterinary health outbreaks) (i) government actions or regulations (j) labour disputes or strikes (k) terrorist activities or security threats (l) cyber-attacks or system intrusions (m) infrastructure failures including power outages or telecommunications disruptions (n) and failures or outages of third-party service providers including Laboratory Partners, veterinary clinics, payment processors, or technology vendors upon whom our Services depend.

15.2 Notice and Service Adjustment Procedures

(a) Upon becoming aware of any Force Majeure event that may affect our ability to provide Services for your Animal, we will make reasonable efforts to notify affected customers as promptly as practicable through email, Website notices, or other available communication methods.

(b) We will provide updates regarding the expected duration of service impacts and any alternative arrangements that may be available.

(c) During Force Majeure events, our performance obligations will be suspended for the duration of the event, and performance deadlines will be extended by a period equal to the duration of the Force Majeure event plus any additional time reasonably required to resume normal operations.

15.3 Extended Force Majeure and Agreement Termination

(a) If a Force Majeure event continues for more than ninety consecutive days and significantly impairs our ability to provide Services for your Animal, either party may terminate this Agreement upon written notice to the other party

(b) In such circumstances, we will refund any prepaid fees for Services that cannot be provided due to the ongoing Force Majeure event, calculated on a pro-rata basis for any unused service periods.

(c) Neither party will have any liability to the other for such termination, except for obligations that arose prior to the commencement of the Force Majeure event.

16. TERMINATION, SURVIVAL, AND POST-TERMINATION OBLIGATIONS

16.1 Termination Rights and Procedures

(a) Either party may terminate this Agreement at any time upon written notice to the other party, with termination becoming effective immediately upon receipt of notice unless a later effective date is specified in the termination notice.

(b) We reserve the right to terminate your access to Services immediately without prior notice if you materially breach any provision of this Agreement, engage in illegal or fraudulent activity, pose a security risk to our systems or other users, provide false or misleading information that affects service delivery for your Animal, or otherwise act in a manner that we determine, in our reasonable discretion, to be harmful to our business interests or incompatible with the proper operation of our Services.

(c) Upon termination for cause, you will not be entitled to any refund of prepaid fees, though we may consider refund requests based on the specific circumstances and our assessment of appropriate remedies.

16.2 Account Data and Access Upon Termination

(a) Upon termination of this Agreement for any reason, your access to Services will cease immediately, and you will no longer be able to access your Account, historical data, Animal test results, or other information stored on our Platform.

(b) We strongly recommend that you download or otherwise preserve any important information, including any test results or reports relating to your Animal, before terminating your Account.

(c) We will retain your Personal Information in accordance with our Privacy Policy and applicable legal requirements, but we are not obligated to provide access to Account data following termination except as required by law or our Privacy Policy.

(d) Any outstanding payments or fees will remain due and payable notwithstanding Agreement termination.

16.3 Survival of Key Provisions

(a) The following provisions of this Agreement will survive termination and continue in full force and effect: (i) intellectual property rights and licensing restrictions (ii) confidentiality and privacy obligations (iii) liability limitations and disclaimers (iv) indemnification obligations (v) dispute resolution procedures (vi) governing law and jurisdiction provisions (vii) and any other provisions that by their nature should survive termination to give effect to their intended purpose.

(b) Termination of this Agreement does not relieve either party of obligations that accrued prior to the effective date of termination or affect any rights or remedies that either party may have arising from events occurring prior to termination.

17. COMMUNICATIONS, NOTICES, AND ELECTRONIC TRANSACTIONS

17.1 Authorised Communication Methods

(a) All communications between you and i-screenPets relating to this Agreement or our Services for your Animal may be conducted electronically through email, Platform messaging, Website notifications, mobile application alerts, or other electronic means.

(b) You consent to receive all communications, agreements, documents, receipts, notices, and disclosures electronically, and you agree that electronic communications satisfy any legal requirement that communications be in writing.

(c) We will send important notices and communications to the email address associated with your Account, and it is your responsibility to ensure that your email address is current and that you regularly check for communications from us.

17.2 Formal Notice Requirements

(a) Any formal legal notice required or permitted under this Agreement must be in writing and delivered via email to the designated addresses set forth in this Agreement, with confirmation of receipt requested.

(b) Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to info@i-screenPets.com.au with the subject line Legal Notice - [Your Name and Account Number].

(c) Formal notices are deemed delivered and effective upon confirmed receipt by the recipient, or if delivery confirmation is not available, twenty-four hours after sending provided that the sender does not receive a delivery failure notification within that period.

17.3 Electronic Records and Document Retention

(a) You acknowledge and agree that electronic records of this Agreement, your Account activities, transaction history, communications between us, and other documents related to your use of our Services for your Animal constitute valid and enforceable records for all legal and business purposes.

(b) You agree to maintain adequate technology and software to access and retain electronic communications and documents.

(c) If you require paper copies of any electronic communications or documents, you may print such documents using your own equipment and resources, though we are not obligated to provide paper copies except as required by applicable law.

18. GENERAL PROVISIONS AND LEGAL FRAMEWORK

18.1 Assignment and Business Transfer Rights

(a) We may assign, transfer, or delegate our rights and obligations under this Agreement in whole or in part to any entity without your consent, including in connection with any merger, acquisition, corporate restructure, sale of assets, or other business transaction.

(b) Any entity to which we assign this Agreement will be bound by the terms and conditions hereof.

(c) You may not assign, transfer, or delegate your rights or obligations under this Agreement to any third party without our prior written consent, and any attempted assignment without such consent will be null and void.

(d) Your rights and obligations under this Agreement are personal to you and relate specifically to your Animal’s access to and use of our Services, and may not be transferred or assigned to others.

18.2 Agreement Modification and Waiver Provisions

(a) No modification, amendment, or waiver of any provision of this Agreement will be effective unless made in writing and signed by both parties, except for Terms updates made in accordance with clause 13.2.

(b) Our failure to enforce any provision of this Agreement or to exercise any right or remedy available to us will not constitute a waiver of such provision, right, or remedy, nor will it affect our ability to enforce such provision or exercise such right or remedy in the future.

(c) Any waiver by us must be in writing and will apply only to the specific instance and circumstances described in the written waiver.

18.3 Severability and Enforceability

(a) If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision will be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision will be severed from this Agreement.

(b) The invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision of this Agreement, and the remaining provisions will continue in full force and effect.

(c) any essential provision of this Agreement is found invalid or unenforceable, the parties will negotiate in good faith to replace such provision with a valid and enforceable provision that achieves the same operational and service objectives for companion animal care.

18.4 Third-Party Rights and Relationship of Parties

(a) This Agreement is intended solely for the benefit of the parties hereto and their permitted successors and assigns, and no other person or entity has any right to enforce any provision of this Agreement or to benefit from any provision hereof.

(b) Nothing in this Agreement creates any partnership, joint venture, agency, employment, or fiduciary relationship between you and i-screenPets.

(c) You are an independent user of our Services, and neither party has authority to bind the other or to incur obligations on behalf of the other party. All interactions are in the context of companion animal wellness and veterinary-related services, not human healthcare provision.

18.5 Governing Law and Jurisdiction

(a) This Agreement is governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia, without regard to conflict of law principles.

(b) Any legal action, suit, or proceeding arising out of or relating to this Agreement or our Services must be instituted exclusively in the courts of Victoria, located in Melbourne, and you hereby submit to the personal jurisdiction of such courts and waive any objection to venue or jurisdiction.

(c) This choice of law and jurisdiction applies regardless of your location or the location where you access our Services, and you acknowledge that Victorian law will govern all aspects of your relationship with i-screenPets as it relates to your Animal’s use of our Services.

19. ACKNOWLEDGMENT, ACCEPTANCE, AND CUSTOMER COMMITMENT

19.1 Comprehensive Understanding and Acceptance

(a) By using our Website, Platform, or Services, you acknowledge that you have carefully read, fully understand, and agree to be bound by all terms and conditions set forth in this Agreement.

(b) You confirm that you understand the wellness-focused, non-diagnostic nature of our Services and that our educational content and AI-assisted interpretations are not veterinary advice, veterinary recommendations, or substitutes for professional animal healthcare.

(c) You acknowledge that you have had sufficient opportunity to review this Agreement, seek independent legal or professional advice if desired, and that you are entering into this Agreement voluntarily and with full understanding of its terms and implications.

19.2 Service Limitations and Risk Acceptance

(a) You explicitly acknowledge and accept the limitations and risks associated with our Services, including: (i) the inherent limitations of AI technology (ii) the possibility of laboratory errors or service disruptions (iii) the educational nature of our content (iv) the importance of consulting qualified veterinary professionals for veterinary advice and interpretation of your Animal’s health information.

(b) You understand that our Services supplement but do not replace professional healthcare, and you accept full responsibility for all healthcare decisions and for seeking appropriate medical care when needed.

19.3 Ongoing Compliance and Relationship Management

(a) You agree to comply with all provisions of this Agreement throughout your relationship with i-screenPets, to promptly notify us of any changes in your circumstances that may affect service delivery, to maintain current and accurate Account information, and to use our Services in accordance with their intended purpose and applicable laws.

(b) You acknowledge that this Agreement governs your entire relationship with i-screenPets regarding our Services and that continued use of our Services constitutes ongoing acceptance of these terms and any updates made in accordance with our modification procedures. This acknowledgment applies specifically in the context of companion animal health and wellness services.

CONTACT INFORMATION

If you have questions about these Terms and Conditions or need to provide formal notice under this Agreement: i-screenPets (Intelligent Screening Pets Pty Ltd) Email: info@i-screenpets.com.au Phone: 0290606208 Address: 443 MONT ALBERT ROAD, MONT ALBERT VIC 3127 ACN: 688 715 031

This Agreement was last updated on 12th August 2025 and is effective immediately for all new users and upon next use for existing users.